Buisness Customer Service

Nordstrom, Inc., as of January 31, 2001, operated 77 large specialty stores in the coupled States, selling a wide selection of apparel, shoes and accessories for wo manpower, custody and children. The caller also operated 37 stores under the name Nordstrom thrust and one headroom store. The Nordstrom Rack stores purchase merchandise now from manufacturers, as well as serving, in part, as outlets for clearance merchandise from the Companys large specialty stores. The Company also operated dickens freestanding shoe stores located in Hawaii, and three particularity Boutiques in New York and California under the name Faconnable. The Company also operated 20 Faconnable boutiques located primarily in Europe. Faconnable is a wholesaler and retailer of high-quality mens and womens apparel and accessories.

Nordstrom sells apparel, shoes and accessories for women, men and children through specialty and clearance stores. The Company also operates a mens boutique, and a direct sales division. For the three months finish 4/30/01, sales increased 6% to $1.22 billion. internet income decreased 25% to $24.8 million. R veritable(a)ues reflect the opening of seven full-line stores and 12 Nordstrom Rack stores. Net income was offset by a lower berth gross profit due to higher buying expenses Theres the straightforward tale of the customer in Alaska who returned a pair of tires, even though the Seattle-based retailer has never sold tires or another(prenominal) auto parts.



Once the company sent a novel package of smoked salmon to a customer after executives couldnt answer her question about whether the vacuum-sealed package she bought a course of instruction ago was still good.

So Nordstrom Inc.s announcement last week to combine its catalog and Internet operations into a overbold online division poses a challenge: Can Nordstrom deliver its certification service in the relatively human-free zone of e-commerce? Matt Beer, San Francisco examiner As you view the Nordstrom.com website you see a...

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