Southwest Airlines

On March 15, 1967, Rollin King and Herb Kelleher formed a little unknown airline by the name of cinch sou-west Company. Today we know it as Southwest Airlines. over the years, Southwest Airlines has consistently met and exceeded customer and employee expectations as seen in their many awards and recognitions (www.southwest.com).
A Learning Organization

One of the reasons Southwest Airlines is so successful is because it is a learning organization. To create a learning organization, managers bespeak to encourage learning at four levels: individual, group, organizational, and interorganizational (Jones, 2010). Managers at Southwest are constantly striving to stay up to take care on new skills and encourage others to maximize their own abilities so that each employee of Southwest becomes attached to their job. In addition, group arrive at is strongly encouraged. Groups provide a setting for synergy to develop-the ideas that the unit of measurement is much more than the sum of its parts-which can enhance surgical procedure (pp 343.) From an organizational level, Southwest managers promote learning through reconciling cultures-which are cultures, which value innovation and encourage and reward experimentation and risk taking (pp.345).



The inter-organizational level of Southwest can be seen through the way in which it seeks out and strives to improve by cooperating with its suppliers and distributors. Examples can be seen within the report: The Freedom to sully and Supply: Procurement at Southwest Airlines Co.

Dedication

Another big component of Southwests success is its employees trueness to team induce. Teamwork enables a staff to become skilled in a variety of ways. It allows staff to acquire and reinforce the skills necessary for contravention prevention, conflict resolution and overall customer satisfaction (http://work 911.com). Teamwork provides employees an opportunity to observe how others go about satisfying guests and from that rumination employees can acquire ideas...If you want to get a total essay, order it on our website: Orderessay



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