decree IT Part Two
BIS/219 - crease Information System
Matthew Little
3/29/2010
Club IT is a downtown nightclub whose owners Ruben Keys and Lisa Tejada fake 19 employees and a partnership looking for a confide to let loose. The unison is playing, club goers argon eating, drinking, dancing, and a ethical time is being had by all. The staff is working effortful and interacting well with the nightly club patrons. To the potential patrons, Club IT looks to be a real successful nightspot. Despite the look of success, Club IT has some serious information management issues to address, if the club is to be a true success and have the longevity that the owners are seeking.
When reflecting on the mission statement, it is important to reckon that Ruben and Lisa demand Club IT to be a place where the community meets regularly. Currently Club IT primarily plays more upbeat music that may only appeal to some. When implementing a guest penchant strategy, keeping the customer happy is the main tool in improving competitiveness.
To do this Club IT must provide a personalized, one on one relationship with each customer (Rainer & Turban, 2008) and this may be difficult to do because currently there is no customer feedback other than the physical feedback in the club itself. The intranet that is currently being used for both employees and customers isnt very interactive for the customer. The customer may make purchases for club production but isnt allowed to have a voice. Some item the alliance bottom add is an interactive playlist for music that members can request songs they want to hear, or surveys that the owners can work with commit in hand to make the club more inviting for all. Having a better customer-based environment will give Club IT a...
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