Kfc Pakistan

KFC Pakistan  | Business Challenge| KFC Corporation, based in Louisville, Kentucky is a  front-runner global chicken restaurant chain, with 11,000 restaurants in more than 80 countries and territories around the world, where approximately eight million customers atomic matter 18 served everyday. KFC Pakistan operates 30 restaurants around the country, with 14 outlets in Karachi. In view of the change magnitude outlets in the city, the need was matte up to link all the outlets on one network. Additionally, due to increase consumer demand, it was felt necessary to show home delivery serve as well.  | Solution| KFCs requirements clearly pointed to the need for a local partner who could phone both these areas simultaneously, at the uniform time ensuring round-the-clock support. Arwen technical school (Pvt.) Ltd., with its focused traffic lines of Consulting, Outsourcing and technical schoolnology, became KFCs partner of choice later a coarse agreement was rea ched in 2003.

Arwen Techs solution provides KFC with: | blackguard center facility and infrastructure| | localize Delivery packet| | Comprehensive reporting solution| | degree centigrade% maintenance of hardware, software and network| |  |  |  | Arwen Techs arise involved connecting KFCs outlets in Karachi via a DSL familiarity and also linking them to the steer office. Customers thriving KFC have their cite offs directed to the call center at Arwen Techs premises. This facility is power by technology from Avaya. 20 Customer Service Representatives (CSRs) are available to receive calls. CSRs meet the ordering and coordinate electronically with the respective out let, at the kindred time recording the orde! r in the database through the call centers narrate Delivery software. KFCs Karachi head office receives a fooling update of their CSR performance and call reports. Additionally, they can retrieve sales and financial reports as and when needed.| |  | KFCS expediency| KFCs customers have benefited vastly from the home-delivery...If you want to get a full essay, order it on our website: OrderEssay.net

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